Privacy Policy

Last Revision: 23 June 2025

1. Introduction

Welcome to Mo’Kai’Ana Luxury Transport experience (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy, effective as of 1 February 2025, explains how we collect, use, disclose, and protect your information when you use our services, including our website, mobile applications, and any other interactions with us.

2. Information We Collect

We may collect the following types of information, directly from you when you make a reservation or interact with our website and services, and automatically as you browse our website:

  • Contact Information: Name, phone number, email address.
  • Booking Information: Pick-up and drop-off locations, date and time, special requests.
  • Payment Information: Credit card number, expiration date, billing address.
  • Usage Data: IP address, browser type, access times, pages visited on our website.
  • Communication Data: Records of your interactions with us, including email and phone communications.
  • Cookies and Tracking Technologies: We may use cookies and similar tracking technologies to enhance your browsing experience and personalize content. You can control cookies through your browser settings.  

3. How We Use Your Information

We use your information for the following purposes:

  • Provide Services: To process and manage your reservations, ensure timely and accurate service delivery, and handle any requests or inquiries.
  • Improve Our Services: To analyze usage data and feedback to enhance our service quality and customer experience.
  • Process Payments: To manage billing and payment transactions securely.
  • Communication: To send confirmations, updates, and promotional offers related to our services. You can opt out of marketing communications at any time by clicking the “unsubscribe” link in our emails or by contacting us at [email address].  
  • Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our terms and conditions.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • With Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processors or email service providers. These providers are obligated to protect your information and use it only for the purposes we specify.
  • With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any other subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
  • With Business Partners: We may share your booking information with our business partners [name them, if possible, or type of partner, e.g., “for marketing purposes”] so they can offer you relevant products or services. We will only do this with your prior consent.
  • With Other Users: [If applicable: When you share personal information or otherwise interact in the public areas of our website [specify what areas], such information may be viewed by other users.]
  • With Your Consent: We may disclose your personal information for any other purpose with your consent.
  • For Legal Reasons: We may disclose your information if required by law, court order, or government request.

5. Data Security

We implement reasonable and appropriate security measures, including encryption and access controls, to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Despite our efforts, no security system is impenetrable, and we cannot guarantee the absolute security of your information.  

6. Your Choices

You can access and update your personal information by contacting us at info@mokaianalimo.com or 281-990-5466. You can opt out of receiving marketing communications by clicking the “unsubscribe” link in our emails or by contacting us at [email address].

7. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information. We will notify you of any material changes by posting a notice on our website or by email.

9. SMS/MMS Content Policy

Mo’Kai’Ana Luxury Transport SMS/MMS Content Policy

“SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party and affiliate company for marketing purposes.

Types of personal information collected: Mo’Kai’Ana Luxury Transport will collect the following information from client names, email addresses, phone numbers, and address of pickup/drop off location.

Utilization of this information: We will your information to contact you regarding booking status and to verified your information and trip details.

Practices for sharing this information: Under no circumstance do we share your any information with third-party.

At Mo’Kai’Ana Luxury Transport, your privacy and preferences are paramount. This policy outlines our commitment to responsible and respectful communication via SMS/MMS, ensuring we adhere to industry best practices and guidelines.

Opt-In: Your Express Consent is Required

Before sending any SMS or MMS message, Mo’Kai’Ana Luxury Transport must obtain your explicit consent. This means you must actively agree to receive messages from us.

What is Not Sufficient Consent?

  • Implied consent (e.g., simply being a customer) is not sufficient for ongoing SMS outside of immediately responding to a message you’ve sent us.
  • Purchasing a list of “users who have opted in to SMS” from a third party is never considered valid consent for our service.

How We Obtain Your Consent: We ensure your consent is given clearly and unambiguously for each type of message or campaign you wish to receive from Mo’Kai’Ana Luxury Transport. Examples include:

  • Web Forms: When you sign up on our website, it will be clearly explained that you are opting in to receive SMS/MMS messages.
  • Texting Us: You may initiate consent by sending a specific message to our designated number (e.g., texting “JOIN” to receive promotional updates).

Double Opt-In Recommended: To further confirm your consent and validate your number, we highly recommend and may implement a double opt-in process, where we send a confirmation SMS to verify your request to receive messages.

Tracking and Proof of Consent: We diligently log and track all consent (opt-ins) and opt-outs. In certain instances, mobile carriers may request proof of individual consent, including an overview of our opt-in/opt-out process. Our robust tracking system allows us to provide this information.

Consequences of Non-Compliance: Failure to ensure proper opt-in for our SMS/MMS campaigns may lead to our messaging service or number being blocked or suspended by mobile carriers or our service provider.

Opt-Out: You Control Your Preferences

You must always have a clear and easy way to stop receiving SMS/MMS messages from Mo’Kai’Ana Luxury Transport.

How to Opt-Out: We honor all standard opt-out keywords. To stop receiving messages from us, simply reply with any of the following commands:

  • STOP
  • UNSUBSCRIBE
  • END
  • CANCEL
  • QUIT

Upon receiving an opt-out request, we will send a final confirmation message to confirm your opt-out and will cease sending further messages to your number.

Opt-Out Instructions in Messages: For your convenience, all informational and promotional messages sent by Mo’Kai’Ana Luxury Transport will include clear instructions on how to opt out.

No mobile opt-in or text message consent will be shared with third parties or affiliates.

Your trust is vital to Mo’Kai’Ana Luxury Transport. We are committed to maintaining a transparent and respectful communication relationship with all our valued customers.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at info@mokaianalimo.com or 281-699-5466.