Last Revision: 1 February 2025
1. Introduction
Welcome to Mo’Kai’Ana Luxury Transport experience (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy, effective as of 1 February 2025, explains how we collect, use, disclose, and protect your information when you use our services, including our website, mobile applications, and any other interactions with us.
2. Information We Collect
We may collect the following types of information, directly from you when you make a reservation or interact with our website and services, and automatically as you browse our website:
- Contact Information: Name, phone number, email address.
- Booking Information: Pick-up and drop-off locations, date and time, special requests.
- Payment Information: Credit card number, expiration date, billing address.
- Usage Data: IP address, browser type, access times, pages visited on our website.
- Communication Data: Records of your interactions with us, including email and phone communications.
- Cookies and Tracking Technologies: We may use cookies and similar tracking technologies to enhance your browsing experience and personalize content. You can control cookies through your browser settings.
3. How We Use Your Information
We use your information for the following purposes:
- Provide Services: To process and manage your reservations, ensure timely and accurate service delivery, and handle any requests or inquiries.
- Improve Our Services: To analyze usage data and feedback to enhance our service quality and customer experience.
- Process Payments: To manage billing and payment transactions securely.
- Communication: To send confirmations, updates, and promotional offers related to our services. You can opt out of marketing communications at any time by clicking the “unsubscribe” link in our emails or by contacting us at [email address].
- Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our terms and conditions.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- With Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processors or email service providers. These providers are obligated to protect your information and use it only for the purposes we specify.
- With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any other subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
- With Business Partners: We may share your booking information with our business partners [name them, if possible, or type of partner, e.g., “for marketing purposes”] so they can offer you relevant products or services. We will only do this with your prior consent.
- With Other Users: [If applicable: When you share personal information or otherwise interact in the public areas of our website [specify what areas], such information may be viewed by other users.]
- With Your Consent: We may disclose your personal information for any other purpose with your consent.
- For Legal Reasons: We may disclose your information if required by law, court order, or government request.
5. Data Security
We implement reasonable and appropriate security measures, including encryption and access controls, to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Despite our efforts, no security system is impenetrable, and we cannot guarantee the absolute security of your information.
6. Your Choices
You can access and update your personal information by contacting us at info@mokaianalimo.com or 281-990-5466. You can opt out of receiving marketing communications by clicking the “unsubscribe” link in our emails or by contacting us at [email address].
7. Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information. We will notify you of any material changes by posting a notice on our website or by email.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at info@mokaianalimo.com or 281-990-5466.